StayOnWellness.com is delighted to have you as a customer, and hope you enjoy this product. We are confident that you will benefit from your purchase, and would urge you to use it as directed to see full results. In the event that you may have to return or exchange the product, here are our guidelines to follow:
In-take / Consumable Products:
Due to the nature of the product (consumable), products returned (opened, but not consumed) have to be safely destroyed due to contamination and hygiene regulations. We strongly urge you to try and complete the course.
- The company will honor returns of UNOPENED (seal not broken) which are received within 7 days from the date of delivery. You will be sending the product back to us at your cost, and we urge you to use a reliable shipping method (Postal service, Standard courier etc) to do so.
- Returns of unopened product(s) within 7 days (from the date of delivery) will receive a tiered refund (less Shipping cost) based on state of the return. For e.g., one box opened, other is intact. Unopened product is defined as a box (30 days pack) which has all the packaging intact and the company seal in place.
2. Before returning/exchanging the product, please contact our returns department at https://stayonwellness.com/about-us/ to get the return authorization.
3. You will be responsible for all shipping charges for returns sent to our Returns Warehouse. Please allow up to 10 days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
4. Products have to be sent with all the original packaging. Once we have received and inspected the return, we will refund the full cost of the product. The original cost of Shipping will not be refunded. Please ensure that you send all the original packaging material to avoid a 15% restocking fee.
5. If you decide to return the product after 7 days, no refunds or exchanges will be entertained.